Walsin Lihwa's industrial footprint spans the upstream, midstream, and downstream segments of the wire & cable and stainless steel value chains, with procurement items that are diverse and highly critical. The Procurement Management Center centrally manages procurement operations, supplier performance assessment, screening, tiered management, and significant supplier risk assessment. The Board of Directors has approved the establishment of the Sustainable Development Committee as the highest decision-making body for supplier management policy and sustainable supply chain management plans, strengthening the Company's organizational structure and oversight mechanisms for sustainable supply chain governance.
Walsin Lihwa recognizes that a sustainable supply chain is a critical cornerstone for achieving corporate sustainability goals. From raw material procurement through to product manufacturing, the Company adheres to the management principles of business integrity, fair trade, standardized management, and a balance of operational efficiency and service quality. Through institutionalized and process-driven supplier management mechanisms, the Company continuously fulfills its CSR, responds to stakeholder expectations, and drives long-term, stable, and sustainable business operations.
Sustainable Supply Chain Management Targets — Taiwan and Mainland China
Note:
- Significant supplier risk assessments covered 140 suppliers in 2025.
- Review scope comprised 8 significant suppliers rated "High Risk" in the 2024 risk assessment.
Sustainable Supply Chain Policy
Supplier Sustainability Policy
Walsin Lihwa has formulated the "Supplier Management Measures", the "Supplier Social Responsibility Performance Appraisal Principles", and the "Sustainable Procurement Management Measures" to ensure that suppliers meet requirements across quality, cost, delivery, and service dimensions, and to continuously monitor suppliers' environmental protection and human rights practices through documented assessments and on-site audits, thereby fulfilling the Company's corporate social responsibility and promoting the sustainable development of its supply chain. In 2025, the Company further introduced the
Sustainable Raw Materials Policy to advance a green supply chain model aligned with circular economy principles.
For an overview of Walsin Lihwa's upstream, midstream, and downstream value chains, please refer to Chapter 5, "Business Overview", of the Company's Annual Report, or visit the
Company's official website.
▪Supply Chain Management Philosophy and Commitment Strategy
Establishment of the Procurement Management System
In response to enhanced corporate governance requirements and the need for procurement resource integration, and to operationalize the core values of Walsin Lihwa's procurement culture (Transparency, Sustainability, Professionalism, Efficiency), the Company launched the development of the "Walsin Procurement Portal and Procurement Management Platform" for Taiwan sites in 2024. System development was completed in 2025, and the platform went live across all Taiwan business units in January 2026, with suppliers progressively invited to participate in collaborative operations. The platform also enhances the open-quotation functionality of Yantai Walsin. This next-generation digital platform will further advance the standardization and transparency of procurement processes and strengthen procurement governance. Systematic management will effectively improve the efficiency, transparency, and fairness of procurement operations while reinforcing internal control and risk management. Going forward, guided by an "industrial ecosystem" vision, the Company will continue to optimize platform functionality and workflows and drive cross-site and group-level procurement system integration to establish a unified procurement management model across the Group.
Identification of Significant Suppliers
Walsin Lihwa uses critical raw materials, indirect materials, capital equipment, engineering contracting, waste disposal, and outsourced manufacturing as screening factors, applying the "Supplier Management Measures" and the "Supplier Social Responsibility Performance Appraisal Principles" to identify significant suppliers based on procurement value, sustainability governance capability, country/industry/commodity risk, and business relevance, including considerations such as significance, influence, uniqueness, and strategic partnership. From a total supply base of 4,140 suppliers, 148 significant suppliersNote were identified, representing 62.33% of total procurement spend. These suppliers are the counterparts with whom the Company jointly advances supply chain resilience and strengthens supplier corporate social responsibility.
▪2025 Significant Supplier Screening (KPIs for Supplier Screening)
Note：
- Suppliers refers to Tier-1 suppliers, i.e., suppliers that transact directly with Walsin Lihwa; defined as suppliers registered, paid and managed through the procurement process with a goods-receipt record in the year, excluding consolidated related parties and duplicates across plants.
- Includes the Taipei head office, the Wire and Cable Business (Hsinchuang Plant, Yangmei Plant, Shanghai Walsin, Hangzhou Walsin), the Stainless Steel Business (Yenshui Plant, Taichung Plant, Yantai Walsin, Changshu Walsin, Jiangyin Walsin), Walsin Precision and Nanjing Walsin (Real Estate). Including the European stainless steel suppliers, the total number of suppliers is 6,917, from which 593 key suppliers were identified, accounting for 64.98% of total procurement value.
Local ProcurementNote
Walsin Lihwa works actively with its supplier partners in pursuit of shared sustainable business operations and growth, and continues to advance local procurement to promote local economic development and reduce transportation-related energy consumption. The proportion of significant suppliers procurement spend sourced locally is 15.09% for Taiwan, 100% for Mainland China, and -43.96% for Europe. The overall proportion of significant suppliers classified as local suppliers is 40.66%.
Note: Local suppliers are defined as suppliers whose business registration location is in the same country/region as the Company's production site.
Green Procurement
Walsin Lihwa is committed to advancing green procurement. Pursuant to the "Sustainable Procurement Management Procedures", the Company prioritizes the procurement of products and services with lower environmental impact, so as to encourage the production and use of green products and drive the trend toward green consumption. In 2025, green procurement reported to the Department of Environmental Protection, Taipei City Government totaled approximately NT$ 110 million, concentrated mainly in nickel pig iron feedstock for the Stainless Steel Business; forklifts (leased), plastic reels (leased), and end caps for the Wire and Cable Business; and IT equipment used across the Group, including laptops, servers, and printers. In addition, to reduce the environmental impact of its products, the Wire and Cable Business reuses recovered wooden and steel reels to reduce purchases of new items, while the Stainless Steel Business actively adopts recycled inputs such as scrap steel, scrap copper, and process scrap. Total green procurement expenditure in Taiwan in 2025 was approximately NT$6.479 billion, representing approximately 12.78% of total Taiwan procurement.
▪Green Procurement Proportion
Supply Chain Risk Management and Response Measures
To ensure uninterrupted supply of raw materials amid geopolitical tensions, pandemic-related disruptions, and trade restrictions, Walsin Lihwa proactively implements contingency management, works to stabilize collaborative relationships with supply chain partners, conducts regular reviews to establish reasonable safety stock levels, and actively develops alternative sources to ensure stable and flexible supply of raw materials. In 2025, Taiwan and Mainland China sites successfully developed 60 substitute raw material items to reduce supply disruption risk caused by climate-related or human factors and maintain operational resilience.
Supply Chain Management Implementation
Training of Procurement Personnel
To implement sustainable supply chain management and strengthen procurement personnel's sustainability management competencies, Walsin Lihwa conducted multiple training sessions for procurement staff in Taiwan and Mainland China in 2025. Course content covered business integrity and human rights protection, climate change impacts, global decarbonization targets, and the performance of the Walsin Lihwa Low Carbon Alliance, which the Company promotes in conjunction with government resources. The course also enabled participants to stay informed of key market trends while gaining a better understanding of Walsin Lihwa's own carbon management initiatives. The Company plans to continue holding such training sessions in Taiwan and Mainland China on an ongoing basis.
▪2025 Procurement Personnel Training Courses
Training Courses:
- Walsin Lihwa Low-Carbon Alliance: Supplier Management Direction and Targets
- Environmental Sustainability and Friendly Workplace
- Key Contract Terms for Sustainable Procurement Goals and Document Retention Standards
- Safeguarding Human Rights for a Sustainable Future－ Walsin Lihwa's Commitment in Action
- Worldwide Sustainable Supply Chain Management Requirements, and Operational Guidelines for Walsin Lihwa's Significant Supplier Risk Assessment
- Walsin Lihwa Adheres to the Principle of Business Integrity
▪Selection of Suppliers and Identification of Supplier Risks from Environmental and Social Perspective
New Supplier Assessment
In 2025, a total of 614 new suppliers were added across Taiwan, Mainland China, and Malaysia sites. Through the "CSR Sustainability Self-Assessment Form for New Suppliers", the Company assessed new suppliers' social and environmental impacts to ensure that its supply chain aligns with the principles of environmental protection and sustainable development. A total of 574 questionnaires were returned, achieving a response rate of 93.49%.
To ensure that new suppliers meet social standards and to reduce supply chain risk, Walsin Lihwa requires all contractors and transporters to complete a two-hour contractor safety induction course delivered by its EHS and logistics units before commencing operations at any plant site, ensuring both parties jointly maintain a safe working environment.
Note: Includes the Taipei head office, the Wire and Cable Business (Hsinchuang Plant, Yangmei Plant, Shanghai Walsin, Hangzhou Walsin), the Stainless Steel Business (Taichung Plant, Yenshui Plant, Yantai Walsin, Changshu Walsin, Jiangyin Walsin), Walsin Precision and Nanjing Walsin (Real Estate). Including the European stainless steel suppliers, the total number of new suppliers is 2,007.
▪2025 Sustainability Commitment and Self-Assessment of Suppliers in Taiwan and Mainland China Plants
Note: Includes the Taipei head office, the Wire and Cable Business (Hsinchuang Plant, Yangmei Plant, Shanghai Walsin, Hangzhou Walsin), the Stainless Steel Business (Taichung Plant, Yenshui Plant, Yantai Walsin, Changshu Walsin, Jiangyin Walsin), Walsin Precision and Nanjing Walsin (Real Estate).
Significant Supplier Assessment
To strengthen and implement sustainable supplier management while fostering mutual growth with its business partners, Walsin Lihwa evaluates suppliers' performance in quality, project completion and delivery timeliness, service, and communication and coordination to ensure they meet the Company's requirements, while further strengthening its supplier management mechanisms. To enhance suppliers' awareness of and commitment to sustainable business practices, all suppliers are required to sign the Supplier Business Management Commitment Letter to ensure compliance with the Company's relevant management requirements.
Walsin Lihwa invites significant suppliers to complete a "Supplier Sustainability Self-Assessment Questionnaire" evaluating their own management practices across economic (sustainability governance, supplier management, trade secret protection), social (human rights, health and safety), and environmental (management systems, GHG emissions, air pollution, water resource management, waste management) dimensions. Based on the responses, the Company analyzes each supplier's level of sustainability management and evaluates the likelihood, severity, and early-warning mechanisms of potential sustainability threat events, thereby identifying the degree of threat and impact each significant supplier could pose to Walsin Lihwa's operations should such an event occur. The 8 high-risk significant suppliers assessed in 2024 all completed on-site reviews and engagement in 2025, and passed 100% of routine checks during on-site reviews conducted by the relevant units, such as Walsin Lihwa's EHS and Procurement functions.
Key issues identified and improvement tracking:
Economic Dimension
Sustainability Governance:
Key risk factors include suppliers' failure to implement management policies such as codes of business ethics, business integrity policies, and disciplinary measures, or lack of appropriate ESG planning to identify material risks and thereby avoid supply chain disruption or abnormal events. In response, in addition to advising suppliers to incorporate uncovered items into their implementation guidelines, the Company has required them to undertake to refine and document the relevant standards in the following year.
Environmental Dimension
Waste Management:
Although suppliers legally manage waste disposal contractors, periodic audit mechanisms have not yet been established. Suppliers have been required to incorporate this practice into their routine inspection focus areas, supported by on-site reviews and briefings conducted by Walsin Lihwa's EHS unit.
▪Significant Supplier Risk Classification — Taiwan & Mainland China
▪2025 KPIs for Supplier Assessment and Development
Supplier Audit and Guidance Mechanisms
To broaden and deepen sustainable development across the supply chain, in 2025 Walsin Lihwa expanded its annual Supplier Conferenceand selected significant suppliers for on-site audits and interviews, providing targeted engagement and assistance based on sustainability issue-specific risk profiles to prevent and reduce the likelihood of risk occurrence.
Key measures include:
- Regularly and ad hoc meetings to support supplier growth and operational improvement.
- Continue to require 100% completion of safety induction training by all contractors before commencing work at plant sites.
- Conduct on-site reviews of suppliers' governance, social, and environmental practices; drive improvements based on audit findings.
- Establish procurement process risk identification mechanisms through systematic management tools and assessment forms.
▪2025 Walsin Lihwa Supplier Capacity Building Program
Note: Capacity building programs include the Supplier Conference, carbon inventory workshops, human rights seminars, ESG practical training, and other educational activities.
Deepening Sustainable Supply Chain Management and Building Long-Term Partnerships
In 2025, Walsin Lihwa conducted ad hoc visits to 116 suppliers, proactively promoting its sustainable business policies and shared goals. To enhance suppliers' carbon management capabilities, the Company formulated specific management procedures and operating procedures for carbon reduction measures and maintains ongoing carbon management information exchanges with suppliers. Walsin Lihwa held two Supplier Partner Exchange Meetings, in Taiwan and Mainland China respectively, inviting local and overseas supplier partners from the Stainless Steel, Wire and Cable, and Resources Businesses. The meetings aimed to deepen trust and cooperation with suppliers, strengthen their capacity to address sustainability issues, and encourage them to place sustainable development on their own management agendas.
The Taiwan conference was held under the theme "Link to Empower, Create the Future", while the Mainland China conference was held under "Strengthening the Chain Through Green Action, Sustainable Shared Prosperity". Together with supplier partners, the conferences explored global sustainable development trends. Both meetings included thematic seminars covering: "Walsin Lihwa's Sustainable Business Development", "Corporate Green Sustainability and Carbon Reduction", and "Sustainable Supply Chain Opportunities and Energy Development Trends". Industry and academic experts were invited to take part. These seminars were designed to enhance suppliers' sustainability governance knowledge and strengthen their risk management mechanisms and carbon management awareness, with the aim of working together with supplier partners to meet market challenges, advance sustainable supply chain management, fulfill corporate social responsibility, and progressively achieve ESG goals.
In addition, the procurement team will continue to deepen engagement with suppliers and strengthen partnerships and supply chain resilience through on-site reviews and engagement mechanisms. In line with the Company's sustainability policy, Walsin Lihwa is also advancing green supply chain development, forming a carbon reduction alliance with suppliers to jointly realize the green value chain.
▪ESG Suppliers Conference
Outstanding Supplier Recognition Program
In 2025, Walsin Lihwa launched its first outstanding supplier selection mechanism, evaluating supplier performance in sustainability and day-to-day transactions. Evaluation criteria include: production of nationally certified green-labeled products, demonstrable carbon reduction management performance, and strong performance in product quality, delivery, and service.
Recognized suppliers were publicly acknowledged at the annual Supplier Conference, invited to share sustainability governance practices in order to promote knowledge exchange and collaborative growth across the supply chain, and are entitled, on equal terms, to priority selection and preferential pricing in future commercial cooperation, further deepening the partnership and jointly advancing sustainable development goals.
Highlights
Cogne Acciai Speciali S.p.A. (CAS)
Supply Chain Labor Rights and Responsible Management (GRI 407-1)
CAS upholds the fundamental labor rights of workers across its supply chain, with a firm commitment to freedom of association, collective bargaining, and fair working conditions, while prohibiting all forms of forced labor and child labor.
For supply chains in high-risk areas and raw materials requiring enhanced scrutiny, CAS applies rigorous management measures and follows the ResponsibleSteel™ framework to advance responsible sourcing, ensuring traceability of raw material origins and compliance with social and environmental requirements.
CAS also participates in the Responsible Minerals Initiative (RMI), leveraging tools such as the Extended Minerals Reporting Template (MRT) and the Additional Minerals Reporting Template (AMRT) to enhance transparency in mineral and alloy procurement and strengthen supply chain due diligence processes.
In addition, CAS promotes training and awareness programs to build internal professional capabilities on human rights, occupational safety and health, and supply chain risk management, while progressively integrating human rights due diligence mechanisms into its management processes.
Furthermore, CAS continues to expand supplier audits with a focus on Health, Safety and Environment (HSE) topics, verifying that suppliers meet the company's requirements, applicable regulations, and international standards, while helping them identify opportunities for improvement and enhance management performance.
No significant risks related to freedom of association or other fundamental labor rights were identified in 2025. Should potential issues arise, CAS will address them in accordance with the principles of transparent communication and continuous improvement.
Supply Chain Integration and Resilience Management
CAS Group operates an integrated business model encompassing the full value chain for stainless steel and nickel alloys - from scrap collection and processing, steelmaking, casting, and remelting through to downstream processing. Products include ingots, bars, wire rods, semi-finished products, high-value-added products, and seamless tubes, serving the diverse needs of markets and customers worldwide.
In 2024, CAS further strengthened its industrial positioning through strategic acquisitions, deepening vertical integration and enhancing control over critical stages of the supply chain. These actions support improvements in quality management, sustainability performance, and supply stability, while continuing to advance circular economy initiatives such as scrap metal recovery and recycling.
Local sourcing is also a key element of CAS's supply chain strategy. Increasing the share of procurement from local suppliers helps reduce transport-related environmental impacts, support local economic development, and enhance supply resilience and stability. CAS has established local supplier code of conduct in each country of operation and is progressively implementing these standards across all sites. Through continuous improvement in supply chain governance, deeper vertical integration, and the promotion of local sourcing, CAS is better positioned to address sustainability and operational challenges across its value chain, and committed to build a supply chain that is responsible, efficient, and sustainable—supporting long-term, stable business development and creating lasting value for all stakeholders.
Customer Service
To enhance customer service quality and operational efficiency, the Wire & Cable Business implements precise management of customer demand management, quotation processes, and complaint handling, leveraging a rolling supply adjustment mechanism to strengthen customer demand forecasting and achieve precise delivery. The Company strives to become customers' most trusted partner through continuous service process optimization and deepened co-development relationships.
The Stainless Steel Business also continues to improve service quality. An electronic collaboration system has been deployed across all product lines, simplifying order communication with customers and improving the convenience of order progress tracking and inventory adjustment. Since the system went live in 2023, customer coverage has reached 58.6% of total shipment volume. The synergies of European operations COGNE and SMP have progressively materialized, enabling the Company to offer a more complete range of steel grades, dimensions, and shape specifications for customers' one-stop procurement needs.
In response to expectations for low-carbon products from customers and their supply chains, the Stainless Steel Business has obtained Recycled Content certification, enabling it to supply steel with a high recycled material content. The Business has also operated its "1+N Carbon Management Demonstration Team" for three consecutive years, partnering with downstream customers to jointly advance low-carbon transformation across the stainless steel supply chain.
Highlights
Wire and Cable Business
[Hsinchuang / Yangmei Plant] Honored with Taipower's "Supply Chain ESG Sustainability Excellence Award"
As the global community moves toward net-zero emissions and strengthened supply chain responsibility, Walsin Lihwa has not only responded to the sustainability transition through concrete actions but has also expanded its impact throughout the supply chain. Setting a benchmark for manufacturing supply chains, the company was honored with the "Supply Chain ESG Sustainability Excellence Award" by Taipower.
This year, Taipower conducted ESG sustainability reviews of its suppliers based on major international frameworks, comprehensively evaluating corporate performance across Environmental, Social, and Governance (ESG) pillars. As a significant supplier in the wire and cable category, Walsin Lihwa demonstrated outstanding performance in sustainable management, regulatory compliance, and greenhouse gas management, serving as a critical partner in Taipower's successful promotion of a sustainable supply chain.
This honor highlights Walsin Lihwa's long-term commitment and achievements in sustainable governance and represents the high level of trust customers place in the company as a responsible supply chain partner. Looking ahead, Walsin Lihwa will continue to strengthen energy-saving and carbon-reduction technologies, deepen communication with internal and external stakeholders, and work alongside domestic and international enterprises to upgrade the ESG value chain toward a more resilient and green-competitive future.
Caption: Taipower Vice President Huang Shun-yi (right) presents the "Supply Chain ESG Sustainability Excellence Award", accepted by Walsin Lihwa Director Wang Hsing-chung (left).
[Hsinchuang / Yangmei Plant] Upgrading Customer Service Portal to Increase Online Usage and Revenue Share
In response to the significant growth in construction projects in recent years, which has driven a marked increase in demand for cables, Walsin Lihwa has actively promoted the digital transformation of its customer services. The company launched a newly designed Customer Service Portal, specifically tailored to address common wire selection challenges encountered at construction sites. The updated platform features an intuitive interface and clear requirement fields, helping customers select the necessary cables more quickly and accurately, reducing error rates, and achieving a seamless process from ordering to delivery, thereby significantly enhancing project execution efficiency. This customer-centric innovation has not only strengthened Walsin Lihwa's digital service capabilities but also boosted customer willingness to use the online platform. As shown in the table "Online Customer Usage and Revenue Share of the Wire and Cable Business", the promotion of online service solutions has both increased usage rates and substantially driven sales performance.
Looking forward, Walsin Lihwa will continue to optimize platform functions to provide a more convenient and real-time service experience, assisting customers in successfully completing every project.
Online Customers
[Shanghai Plant] A New Milestone in New Energy: Shanghai Walsin Achieves IATF 16949 Certification and Completes Product Inspections
In response to the rapid shift toward electrification and intelligence in the automotive industry, Walsin continues to expand into the new energy vehicle (NEV) market through forward-looking strategies and technical innovation. In October 2025, through the collective efforts of all employees, Shanghai Walsin successfully passed the IATF 16949 Quality Management System audit and obtained a Letter of Conformity (LOC), marking its formal entry into the NEV supply chain industry. IATF 16949 is a globally recognized quality system standard for the automotive supply chain. This certification not only signifies Walsin's capability for stable, high-quality manufacturing management but also lays a solid foundation for securing future orders for key components such as automotive wire harnesses, charging equipment, and high-voltage wiring. Simultaneously, Shanghai Walsin has completed the R&D of NEV products, including samples of EV charging cables and internal high-voltage wires, which have passed inspections by the CQC (China Quality Certification Centre). These products will be fully promoted in the Chinese domestic market, providing efficient, safe, and eco-friendly power transmission solutions to support the upgrade of the NEV industry. This milestone demonstrates Walsin's "Technical Innovation x Market Orientation" dual-axis strategy and reflects the company's rapid response to future green mobility trends. Moving forward, Walsin will continue to invest in the new energy sector, strengthening R&D and manufacturing competitiveness while collaborating with global partners to create a sustainable blueprint for future mobility.
[Hangzhou Plant] Connecting Practice and Innovation:Hangzhou Walsin Partners with State Grid to Cultivate Power Industry Talent
Walsin's Hangzhou cable plant has officially signed a framework cooperation agreement with State Grid Hangzhou Power Supply Company to promote a strategic "Factory-Based Training Base" collaboration. This partnership establishes Hangzhou Walsin as a professional practice base for State Grid Hangzhou. The initiative aims to help State Grid deepen its talent cultivation goals of "understanding the field, mastering the business, and excelling in expertise", while strengthening field-oriented professional skills and advancing cable technology R&D.
As a major supplier and technical partner of high-voltage cables for State Grid Corporation of China, Hangzhou Walsin has long been dedicated to the cable sector, continuously driving technical innovation, product optimization, and application expansion. Through this cooperation, the company will provide comprehensive support in R&D capacity, practical environments, and talent cultivation, working alongside State Grid's power supply units to promote the construction of modern power systems and high-quality electrical grids.
Caption: State Grid Hangzhou Power Supply Company Vice President Liu Weihao (fourth from left) presents the "State Grid Factory-Based Training Base" plaque; Hangzhou Walsin representatives Zhu Xiaobing and Tu Bingfang (first and second from right) represent the company at the signing.
Stainless Steel Business
Launch of "Steeval®", the New Cold-Finished Bar Brand
In December 2025, Walsin Lihwa officially launched "Steeval®", its new brand for cold-finished bars. This marks the company's transition from a material manufacturer to a provider of co-developed technical solutions. Walsin Lihwa pledges to collaborate with both upstream and downstream partners to build a new industrial ecosystem and compete on the global stage.
Since entering the stainless steel business in the 1990s, the company has maintained a leading position in the Greater China region through integrated manufacturing processes. In 2022, Walsin Lihwa initiated a transformation strategy focused on high-value products and globalization, expanding its footprint in Europe to enter the automotive, aerospace, and energy markets. Building on these accumulated strengths, the company introduced the "Steeval®" brand in 2025 for its core cold-finished bar products, beginning a new chapter of value-driven collaboration.
Leveraging its position as the global leader in stainless steel bar market share, technical expertise and customer channels in Europe, a global service network, and world-class metallurgical equipment and smart manufacturing, the company has partnered with research institutions such as the Metal Industries Research & Development Centre (MIRDC). Together, they aim to upgrade material properties and expand industrial application scopes.
Looking forward, Walsin Lihwa will continue to enhance Steeval®'s capabilities in R&D, manufacturing processes, and global presence. By providing comprehensive cross-regional supply and service, the company aims to become a critical force in the global supply chain.
About the Brand: Steeval® Cold-Finished Bars
The new brand "Steeval®" symbolizes the pinnacle of craftsmanship and materials that nourish the industry. The name "Steeval®" is a portmanteau of "Steel" and "Value", clearly defining its position as a high-value-added stainless steel brand. The brand slogan, "Your Precision, Our Mission", reflects a customer-centric philosophy.
Steeval® is built on six core brand pillars: Intelligence, Craftsmanship, Diversity, Trust, Service, and Co-creation. From steel development and process control to flexible, cross-regional service systems, the brand establishes a comprehensive quality standard and value system for advanced manufacturing.
Furthermore, Steeval® cold-finished bars offer high-tech functional characteristics—including high machinability, high cleanliness, high wear/corrosion resistance, high heat resistance, and soft magnetic properties. These features address the precision manufacturing needs of diverse sectors such as automotive, aerospace, semiconductors, AI servers, and automation equipment, making materials the key driver for enhancing process efficiency and quality. Walsin Lihwa has also introduced the IMS (Improved Machinability Steel) series under the Steeval® brand, designed to extend tool life, improve surface smoothness, and optimize chip breaking for a superior machining experience.
[Yenshui Plant] Providing Alternative Products to Resolve Customer Pain Points and Expand Application Fields
An automation components manufacturer had been purchasing the same steel grade for many years. While satisfied with the material's machinability and wear resistance, the customer found it unsuitable for highly corrosive environments. In response, Walsin recommended a recently developed high-corrosion-resistance martensitic stainless steel grade. Following the customer's testing, the new material demonstrated performance comparable to previous materials while offering superior corrosion resistance. This improvement enabled the customer's products to meet medical-grade and food-grade specifications, facilitating their entry into new application fields.
Customer Satisfaction
To gain deep insights into customer feedback regarding product quality and service performance, the Wire and Cable Business conducted 84 key customer interviews in 2025. By meticulously collecting and analyzing customer requirements, the business implemented numerous material improvements and new product tests. Notably, Walsin collaborated with customers to develop innovative products such as large-scale wind turbine cables and high-speed transmission charging cable sets, helping clients expand into new markets while providing stable product quality and technical support.
In the Stainless Steel Business, Walsin Lihwa continues to utilize its product expert service teams to help customers resolve practical pain points. Its role has progressively transitioned from a pure stainless steel material provider to a comprehensive solutions provider. In 2025, a total of 37 technical seminars were held, focusing on critical quality issues, tracking new product testing progress, and discussing specific technical topics, and actively assisted customers in optimizing material issues—such as adjusting machining processes and equipment parameter settings—to enhance overall utilization efficiency and customer satisfaction.
Regarding customer satisfaction performance, all business units achieved the target of 80%.
The Wire and Cable Business achieved an overall satisfaction rate of 88.9%, with quality satisfaction at 90.5%, service satisfaction at 90.3%, commercial terms satisfaction at 75.5%, and delivery satisfaction at 88.7%, maintaining a steady overall performance.
The Stainless Steel Business recorded an overall satisfaction rate of 84.7%, with quality satisfaction at 84.9%, service satisfaction at 87.2%, commercial terms satisfaction at 78.4%, and delivery satisfaction at 78.6%. In recent years, influenced by international raw material price fluctuations and slowing demand in the stainless steel market, the overall supply chain has maintained low inventory levels, leading to higher customer demands for delivery speed and accuracy. To address this challenge, Walsin utilizes digital technology to forecast customer procurement needs and optimize production scheduling, providing more precise lead times and ensuring on-time delivery to further enhance customer satisfaction with delivery performance.
Wire & Cable Business — Customer Satisfaction
Note: Wire & Cable Business covers Hsinchuang Plant, Yangmei Plant, and Shanghai Walsin.
Stainless Steel Business — Customer Satisfaction
Note: Stainless Steel Business covers Yenshui Plant, Taichung Plant, Jiangyin Walsin, Changshu Walsin; Yantai Walsin and CAS added from 2023.
Highlights
Nanjing One Mall – Customer Satisfaction Survey
In December 2025, Nanjing One Mall conducted an online membership survey, collecting 1,000 valid responses. The primary demographic consisted of female members aged 26–45. The survey results indicate that the customer base is predominantly family-oriented, with a strong preference for specialty dining categories. While members expressed high satisfaction with the overall mall environment, they also look forward to greater brand diversity. Based on these findings, One Mall will continue to enhance its brand portfolio to provide a superior shopping experience.
Customer Complaints Channel and Handling Procedures
Walsin Lihwa places customers at the core of its values, maintaining transparent and efficient customer communication and complaint handling mechanisms to ensure that customer feedback is addressed promptly and appropriately, thereby safeguarding customer rights and product safety. Customers may submit complaints via the corporate website or through the sales contact. The Company has also established the
Corporate Consumer and Client Service Management Policy and Complaint Handling Procedures, and maintains a grievance mailbox on its website as a formal channel for consumers, customers, and other stakeholders to provide feedback. In 2025, there were 0 complaints received; any complaints received are handled and responded to in accordance with the relevant procedures.
