2023 Stakeholder Identification and Material Topics Analysis Process
![2023 Stakeholder Identification and Material Topics Analysis Process](/_nuxt/img/stakeholder_table_en.d1a0776.png)
Stakeholders
Walsin Lihwa identifies and prioritizes stakeholders pursuant to the five principles of the AA1000 Stakeholder Engagement Standard (2015), i.e., Responsibility, Influence, Tension, Diverse Perspectives, and Dependency.
In 2023, 19 senior executives took part in stakeholders identification, confirmed the degree of relationship between such stakeholders and Walsin Lihwa, took inventory of 11 categories of major stakeholders, and identified 6 categories of important stakeholders, 1) shareholders and investors, 2) customers, 3) employees, 4) suppliers, contractors, and outsourcers, 5) government agencies, and 6) banks and financial organizations. The analysis results are the same as those in 2022. Walsin Lihwa has established a complete and comprehensive communication channel to effectively stay on top of the issues of their concern and their specific opinions to enable active responsiveness, review, and improvement.
Importance to Walsin | Communication and Responsiveness | Frequency | Effectiveness of Communication in 2023 |
---|---|---|---|
Shareholders / Investors | |||
Shareholders are the foundation of Walsin's existence;
the shareholders' meeting is the highest level
organization that decides the direction of Walsin's
development according to the law.
Issues of Concern:
| General shareholders' meeting | Once a year |
|
Publication of annual report | Once a year | ||
Investor conferences | 4 times a year | ||
Questionnaire on sustainability issues of stakeholder concern | Once a year | ||
Company website | Immediate | ||
TWSE market observation post system | Immediate | ||
Company spokesperson system | Immediate | ||
Shareholder service center | Immediate | ||
Complaints and suggestions mailbox and hotline | Immediate | ||
Customers | |||
Customers are the core of Walsin's improvements in
products and services; Walsin develops long- term
trusting customer relationships.
Issues of Concern:
| Questionnaire on sustainability issues of stakeholder concern | Once a year |
|
Customer satisfaction survey
Please refer to section
3.5 Supply Chain Sustainability and Customer
Service | One or two times a year | ||
Visits to customers | Irregular | ||
Phone, email and feedback sent through mail | Immediate | ||
Employees | |||
Employees are the most important asset of Walsin Lihwa
to enable breakthroughs and innovations. Business
sustainability at Walsin Lihwa relies on employee
cohesion and support.
Issues of Concern:
| Questionnaire on sustainability issues of stakeholder concern | Once a year |
|
Environment, health and safety committee meeting | Quarterly | ||
Labor-management meeting
Please refer to section
2.3 Talent Motivation and Retention | Quarterly | ||
Employee intranet and e-newsletter | Information on our employee portal is updated twice a month. Announcements and the latest news are irregularly sent | ||
Complaints and suggestions mailbox and hotline | Immediate | ||
Mechanism for the involvement of all employees | Immediate | ||
Suppliers, Contractors and Outsourcer | |||
Suppliers/Contractors/ Outsourcers are Walsin's upstream
materials and service providers, and are key business
partners that support Walsin.
Issues of Concern:
| Questionnaire on sustainability issues of stakeholder concern | Once a year |
|
Visits, on-site assessments and audits | Irregular | ||
Phone, email and letters | Immediate | ||
Supplier Conferences | Once a year | ||
Government Agencies | |||
Government agencies establish regulations for economic,
environmental, and social aspects at the highest level;
operations at Walsin are based on the latest laws and
regulations.
Issues of Concern:
| Questionnaire on sustainability issues of stakeholder concern | Once a year |
|
Official notification | Irregular | ||
Participation in briefing and conciliation meetings, questionnaires, and training courses on various policies and laws | Irregular | ||
Phone, email and electronic communications platforms | Immediate | ||
TWSE market observation post system | Immediate | ||
Banks | |||
Provide financial assistance to Walsin Lihwa, mainly
focusing on the financial performance and sustainability
performance of Walsin Lihwa.
Issues of Concern:
| General shareholders' meeting | Once a year | To enhance corporate governance and ESG communication, engagements were conducted with both internal and external stakeholders to understand and address their concerns:
|
Publication of annual report | Once a year | ||
Credit rating | Once a year | ||
Investor conferences | 4 times a year | ||
Questionnaire on sustainability issues of stakeholder concern | Once a year | ||
Company website | Immediate | ||
TWSE market observation post system | Immediate | ||
Company spokesperson system | Immediate |